Every WeaselCloud server has its own due date and its own auto-renewal switch. Here is how the charge actually happens, where to add funds, how to change the billing period, and the usual status sequence if you miss an invoice.

Every WeaselCloud server carries its own due date, its own billing period, and its own auto-renewal switch, all sitting on the service page in the client area. The general layout of that client area is covered in the client area tour; this one is just about the money side: how the billing cycle actually runs, what auto-renewal does behind the scenes, where to add funds, how to switch the billing period, and, most importantly, what happens to your server and its data if an invoice goes unpaid.

Short version. The service page (Product Details) shows a Next Due Date. With auto-renewal on (Turn Auto Renewal ON) and enough money on your balance or a working payment method attached, the charge happens on its own. With it off, you renew manually with Renew Service For 1 Month, or top up your balance ahead of time under Billing -> Add Funds. A missed payment does not shut the server down instantly: reminders come first, then the service moves to Suspended (server paused, data still intact), and if payment still does not arrive, it moves to Terminated, where the server and everything on it gets deleted for good. Exact timing depends on your plan - check your invoice under My Invoices or ask support.

How the billing cycle works

Open Services -> My Products & Services and click into your server. The Product Details tab lists everything about how that specific service is billed: Status, Registration Date (when the server was first ordered), Recurring Amount (what you pay each period), Billing Cycle (the period itself, for example monthly), Next Due Date, and Payment Method.

An invoice for the upcoming period gets generated ahead of the actual due date, which is standard billing behavior: you get some time to look at it and pay before Next Due Date actually arrives. If your account balance covers it, or a working payment method is on file, and auto-renewal is switched on, WeaselCloud charges it automatically, no action needed on your end.

What auto-renewal actually does

With auto-renewal on, the service page shows this banner: "Automatic renewal is active. This service will automatically renew on the next due date." In practice this means that on Next Due Date, the system tries to charge Recurring Amount from your balance or attached payment method by itself.

The Turn Auto Renewal OFF button switches that off (the reverse button, ON, turns it back on). There are a couple of legitimate reasons to turn it off: you are planning to cancel the service and do not want to get charged for a period you will not use, or you simply prefer deciding for yourself when to pay rather than leaving it to the system, for example if your balance covers several servers and you want to control where the money goes first.

There is a downside worth stating plainly: with auto-renewal off, you are the reminder system. Nothing charges automatically even if the money is sitting right there on your balance. Miss the date, and you are into the scenario covered under "what happens if you don't pay" below.

Renewing manually and adding funds

If auto-renewal is off, or you would rather just pay ahead of the due date and not think about it, the same service page has a Renew Service For 1 Month button. It pays for one more billing period. One thing worth confirming on your own account before relying on the exact date: whether it extends from the current Next Due Date (standard behavior for billing systems, so you don't lose time you already paid for) or recalculates from the moment you click - a one-day difference usually doesn't matter, but if you're paying several periods ahead, check your invoice afterward to be sure.

For either that button or auto-renewal to have something to charge, you top up your balance under Billing -> Add Funds. That page shows your current account balance and preset amounts ($10/$25/$50/$75/$100), or you can type in your own, within Minimum Deposit $1.00 and Maximum Deposit $1,000.00 per single deposit, with an overall Maximum Balance $10,000.00. There's a note right there too - "All deposits are non-refundable" - that applies to money going onto the balance specifically, not to a separate question about refunding a paid-but-unused service.

Changing the billing cycle

If you already know you are keeping the server for a while, the Change Billing Cycle button is worth a look. It switches the payment period, for example from monthly to something longer. Longer periods usually come out cheaper per month than paying monthly, which is a common pattern across hosting providers, not something unique to WeaselCloud. Which periods are actually offered (quarterly, semi-annual, annual) depends on the specific plan; the panel shows the available options right in the dialog when you open it, there is no single universal list.

Where to find your invoices

Every invoice that has ever been generated for you lives under Billing -> My Invoices. Each one has a date, an amount, and a status: paid or still pending. That is the first place to check if something about a payment looks off, before opening a ticket. Often the answer is right there in the invoice list, and if you do end up needing support, having the specific invoice number ready speeds things up.

What happens if you don't pay

A missed payment doesn't wipe your server instantly, but it doesn't get forgiven forever either. The client area runs on WHMCS, a billing platform common across hosting providers, so the general sequence of statuses below is typical for the industry - the exact timing between them is WeaselCloud's own configuration. Here's the sequence:

Stage

What typically happens

Next Due Date arrives

if the balance or payment method covers it and auto-renewal is on, the charge goes through on its own; otherwise the invoice sits unpaid.

Short grace period

the server generally keeps running; reminder emails and client area notices go out. Exact length depends on plan and location - check your invoice under My Invoices or ask support.

Payment still missing

status flips to Suspended: the server is paused and unreachable, but the data on it has not been deleted yet. Access typically comes back shortly after the invoice is paid.

Suspended for too long

the service moves to Terminated: the server and everything on it gets deleted. This is not a pause, it is a closed service - don't count on restoring the old server after this, it's ordering a new one from here.

This is standard WHMCS billing logic, not an invented scare story - but the exact timing, and whether it actually reaches Terminated with data deleted in your specific case, depends on WeaselCloud's own configuration. If you're already in that situation, or you need exact timing for your plan, your invoice under My Invoices or a support ticket will answer against your actual account, not an average case.

How not to think about this every month

There are two reasonable approaches here, and both work fine, pick based on how much attention you want to give it.

  • Turn auto-renewal on and keep some buffer on the balance. The lowest-effort option: switch on Turn Auto Renewal ON, top up your balance every so often under Add Funds with a couple of payment periods' worth of cushion, and stop tracking dates altogether.
  • Leave auto-renewal off and pay manually. Makes sense if you want full control over when and how much gets charged, say the service is temporary or budgets get tracked by hand. In that case, set yourself a calendar reminder a few days before Next Due Date rather than trusting memory. Manual mode is exactly what leads to missed payments most of the time, simply because nothing else is going to remind you.

If your service is already Suspended

Start with Billing -> My Invoices: find the unpaid invoice and pay it. If the server does not return to Active within a reasonable time after that, or something about the charge looks off (the wrong amount, or an invoice marked paid while the server is still down), open a ticket under Support, pick the relevant service, and describe what happened with the invoice number handy. That beats guessing on your own, since support can see the exact status and the payment history on your account.

FAQ

What happens if you don't pay for a WeaselCloud VPS

The server does not go down the instant the due date passes. Reminders usually go out first, and if the invoice stays unpaid, the service typically moves to Suspended (the server is paused, data still intact), then to Terminated after a long enough non-payment (server and data deleted). This is standard WHMCS logic - the exact conditions and timing for WeaselCloud specifically are best confirmed against your own invoice under My Invoices or directly with Support.

How do I turn off auto-renewal

On the server's page, under Product Details, click Turn Auto Renewal OFF. After that, nothing charges automatically on Next Due Date; you renew manually with Renew Service or by keeping your balance topped up ahead of time.

How do I add funds on WeaselCloud

Under Billing -> Add Funds, pick one of the preset amounts or enter your own within the allowed range, then confirm. The money lands on your account balance and gets drawn automatically for renewals if auto-renewal is on, or sits there until you renew a service manually with Renew Service.

Does account balance expire

A deposit itself is marked non-refundable, meaning you cannot pull it back out to your card, but it does not simply expire or disappear on its own; it stays on your account balance available for future invoices until you use it. A refund for a paid but unused service is a separate question, and that gets handled through a Support ticket rather than automatically.

How do I change a server's billing cycle

On the service page, under Product Details, click Change Billing Cycle and pick from whatever periods the panel offers for that specific plan. Longer periods generally price out cheaper per month than paying monthly. The exact list of available periods shows up in that dialog itself, and it depends on the plan.

Takeaways

  • Every server has its own billing period (Billing Cycle) and due date (Next Due Date), both visible under Product Details on the service page.
  • Auto-renewal (Turn Auto Renewal ON/OFF) charges automatically on the due date if balance or a payment method covers it; with it off, remembering to pay is entirely on you.
  • Renew manually with Renew Service; add funds ahead of time under Billing -> Add Funds, within the per-deposit minimum and maximum.
  • Switch to a longer, usually cheaper billing period with Change Billing Cycle.
  • A missed payment does not cut the server off instantly: reminders come first, then Suspended (data intact), and if it stays unpaid long enough, Terminated deletes the server and its data for good. Check your own invoice under My Invoices or ask support directly for the exact timing.

Next steps